Our 30-Day Return Promise
We want you to be completely satisfied. If for any reason you are not, you may return new, unused items within 30 calendar days of the delivery date.
Return Conditions
To be eligible for a return:
- Items must be in new, unused condition with all original packaging and accessories intact.
- Items that show signs of use, wear, or damage from misuse are not eligible for a full refund.
- Products must be returned from the original shipping address.
How to Start a Return
- Contact our Customer Service team at info@ryobbitoolls.it.com with your order number and reason for return.
- We will provide you with a prepaid return shipping label and instructions.
- Pack the item securely in its original packaging and attach the label.
- Drop off the package at the designated carrier location.
Return Shipping Cost & Restocking Fee
We offer free return shipping for all eligible returns. There is no restocking fee.
Refund Process & Timeline
Once your return is received and inspected at our warehouse (address: 1901 W Plainfield Ave, Milwaukee, WI 53221), we will process your refund within 1–2 business days. Please note that it may take an additional 7–10 business days for the refund to appear back on your original payment method (credit card, PayPal, etc.). This 7–10 day window is the standard processing time of most banks and payment providers, which is outside of our control. We issue the refund promptly, but the final credit to your account depends on your financial institution.